What Does a Client Actually Want?
Purpose: Put ourselves in the client's shoes and understand how small actions on our end affect their business.
Activity
The Property Manager Game
Launch Game ModuleSetup
- Two teams, five roles:
- Property Owner
- Guest trying to book
- Guest currently staying
- Property Manager
- Guest Agent
How it works
- Nick is the Game Master, and RealTech Website Support
- Two teams: Owners and Guests vs PM Employees
- The Property Manager and Guest Agent work together to solve a puzzle
- The other three roles draw "cards" with tasks meant to distract, delay, or complicate the puzzle team.
- Over the course of a week (best of 7 days), new events are introduced.
- Situations are exaggerated to simulate difficult real-world scenarios.
- If the puzzle gets solved, the PM team wins.
Debrief
- What did you need from the website to succeed?
- What did you need from the support team?
- What percentage of the day was spent thinking about the website?