10:30 - 10:45
Break
Reset and recharge.
03
Agenda
Support Retreat schedule
All sessions are designed to be interactive and actionable. Expect movement, role-play, and lots of collaboration.
10
Sessions
8:30 - 9:30
Breakfast and Icebreaker Discussion
Warm up the room and spark the right themes for the day.
View session details01
9:30 - 10:30
What Does a Client Actually Want?
Put ourselves in the client's shoes and see how small actions affect their business.
View session details02
10:45 - 11:45
The Phone Is Your Friend
Show that speaking is often faster and more effective than typing.
View session details04
12:00 - 1:00
Lunch
Break and refuel.
05
1:00 - 1:30
The Winning Formula
Define what a successful outcome looks like for the client and our team.
View session details06
1:30 - 2:30
Tech Talk: Explaining Without Tech Terms
Practice explaining technical concepts in clear, client-friendly language.
View session details07
2:30 - 2:45
Break
Reset and recharge.
08
2:45 - 3:45
Triage Workshop
Bring everything together into how we handle tickets and client issues.
View session details09
3:45 - 4:00
Wrap Up
Close with takeaways and commitments.
010