10:30 - 10:45
Break
Reset and recharge.
03
9:00 AM - 4:00 PM
A one-day, hands-on reset for how we communicate, triage, and win with clients.
The Details
Agenda
All sessions are designed to be interactive and actionable. Expect movement, role-play, and lots of collaboration.
Warm up the room and spark the right themes for the day.
View session detailsPut ourselves in the client's shoes and see how small actions affect their business.
View session detailsReset and recharge.
Show that speaking is often faster and more effective than typing.
View session detailsBreak and refuel.
Define what a successful outcome looks like for the client and our team.
View session detailsPractice explaining technical concepts in clear, client-friendly language.
View session detailsReset and recharge.
Bring everything together into how we handle tickets and client issues.
View session detailsClose with takeaways and commitments.