Triage Workshop
Purpose: Bring everything together into how we handle tickets and client issues.
Activity
Effective Triage Identification Station
Setup
Individual
How it works
- Participate in the Effective Triage Identification Station
- Review the results
- Highest Score Wins
Debrief
- What makes a great triage response?
- What should we look to accomplish when triaging?
- What are some topics we discussed today that we can apply to our triaging